FAQ

 

1. Are the glasses 100% original?

Yes, all Oakley and Branded sunglasses are 100% original. All the glasses are shipped in their original hard or soft case according to the model, and, if due by the manufacturer, they are sent with cleaning cloth and box.

2. Do the glasses come with a guarantee?

Our sunglasses have a guarantee that covers all production defects and not damages due to ordinary use of the item.In order to value if the defect is under guarantee, please send some pictures that show the defect to enquiries@ceds.com.sg  

3. Are the glasses shipped in their original case?

All the glasses are shipped in their original case, hard or soft case according to the glasses model, and, if due by the manufacturer, they are sent with cleaning cloth and box.

4. Is it possible to request a hard case?

Sunglasses are sent in their original case included by the manufacturer. Cases can be hard, semi-hard or soft.

5. Is it possible to order spare parts?

Yes, it is possible to order spare parts. Spare parts as arms, lenses, nose pads and so on can be purchased. In order to know the prices and the availabilities, please contact our customer service at enquiries@ceds.com.sg

 

1. Which are your methods of payment?

We accepts direct payments with credit cards and Paypal.

2. Which credit cards do you accept?

We accept direct payment with Visa and Mastercard. 
3. Can I pay with Amex? 

It is possible choosing Paypal as method of payment and following the instructions (it is not necessary to have a Paypal account to access).

4. Is it safe to pay with credit card?

Payments with credit card are 100% safe. Credit Card data in transit are transmitted only via secure severs of the highest safety standard. the 

5. What should I do if I cannot do the payment with credit card?

If there are not problems related to the credit card itself, please try again to place the order changing browser, cancelling the chronology and if necessary choosing Paypal as method of payment.

 

1. Is it possible to return the glasses I received?

Yes, you can return the glasses within 7 days from the moment you receive them.

Eyewear must be unused, unworn and not damaged. Eyewear must in 100% resalable condition, be returned in their original packaging with the case and cleaning cloth.

2. Who is going to pay for the return shipping fees?

All the shipping fees are on customer’s charge.

3. Can I return the sunglasses for a refund?

Yes, if our return conditions are fulfilled, we will be able to refund you the price of the returned glasses. Please consider that all the shipping fees are on customer’s charge. Please allow 2 weeks processing time for all refunds.

4. Are sale items eligible for return or refund?

Unfortunately sale items are not eligible for return or refund.

 

 

 

1. How long does it take to receive my order?

If the product is available in our stock, we will notify you the shipment of the package in 2- 4 business days. If the product is not available in our stock, you will receive an email with the estimated waiting time.

2. How do you ship?

We use a reliable courier Dpex. Shipping cost includes the fastest delivery service and items are accurately packed to avoid any tamperings, crashes and damages.

3. Is it possible to deliver without the request of a signature?

The courier always requests a signature in order to deliver the goods and it is not possible to leave the package unguarded. CEDS will not be held responsible for any steals, tamperings or damages of the goods.

4. How much will shipping cost?

Local shipping within Singapore is Free with every $80 and above spent.  Shipping outside of Singapore incures additional charges.

If you’ve got your eye on an unavailble product, please contact us for more details. Alternatively you can head down to our outlets located at :

C.E.D.S SUNGLASSES
Takashimaya Department Store Level 1
Tel: 6733 2870
10am - 9.30pm daily
C.E.D.S SPORTSWEAR
VivoCity #02-62
Tel: 6270 0117
10am - 10pm Daily
Takashimaya Department Store Level 4
Tel: 6733 2871
10am - 9.30pm Daily
Westgate #03-15
Tel: 6465 9838
10am - 10pm Daily

Free frame adjustment service is available at our outlets, please provide proof of purchase from us. 

C.E.D.S SUNGLASSES
Takashimaya Department Store Level 1
Tel: 6733 2870
10am - 9.30pm daily
C.E.D.S SPORTSWEAR
VivoCity #02-62
Tel: 6270 0117
10am - 10pm Daily
Takashimaya Department Store Level 4
Tel: 6733 2871
10am - 9.30pm Daily
Westgate #03-15
Tel: 6465 9838
10am - 10pm Daily

Lens replacements for a fee are available at out outlets :

C.E.D.S SUNGLASSES
Takashimaya Department Store Level 1
Tel: 6733 2870
10am - 9.30pm daily
C.E.D.S SPORTSWEAR
VivoCity #02-62
Tel: 6270 0117
10am - 10pm Daily
Takashimaya Department Store Level 4
Tel: 6733 2871
10am - 9.30pm Daily
Westgate #03-15
Tel: 6465 9838
10am - 10pm Daily